Wolf River Flood Cleanup
Removing and drying river water that reached homes, garages and lots along the Wolf River and its overflow in Collierville and Shelby County.
Collierville and the towns of Shelby County and beyond
Water in a Collierville garage, or coming through a ceiling?
A river overflow on the Wolf River, a split line after a hard freeze, a one-hour downpour under a garage door. Call (833) 490-5225 at any hour. A technician explains the scope before any work begins, and the price is confirmed on site.
- Phones answered 24/7
- Burst pipes, freezes, slab leaks
- Wolf River and storm flooding
Get a fast quote
Fastest: call (833) 490-5225. Or send this and we call you back.
Today in Collierville
Local weather drives activity here: heat, humidity and rain change what shows up week to week.
Collierville & Shelby County
Local water damage restoration you can reach by phone
Collierville Water Damage Restoration at a glance
Collierville Water Damage Restoration takes water damage calls for Collierville and the towns around it at any hour. The Wolf River overflows the low ground, a January 2024 freeze brought a citywide pressure loss and short downpours have damaged many homes. A technician explains the scope on site before work starts.
Start with the water itself. If it is still coming in, close the main shut-off if you can reach it safely, keep clear of standing water near outlets and the panel, and move people out of the way. River and storm water is not clean, so do not wade through it.
Then record what you can before anything is moved. Photograph the water line or the wet marks, write down the time you first saw the water and note which room it is in. Wolf River flood cleanup and one-hour downpour damage both start from that record, and the storm checklist walks through the first day.
Services
Water damage work for river overflows, hard freezes and short downpours
Pick a service for symptoms, process and typical cost, or call and describe what you hear and see.
January Freeze Burst Line Damage
Stopping, extracting and drying water from lines that split in a hard freeze and leaked on the thaw, across Collierville and Shelby County.
Pressure Drop and Line Failure
Finding and drying water from fittings and lines that failed when city pressure dropped, surged or was restored across Collierville and Shelby County.
One-Hour Downpour Flood Damage
Stopping and removing water from a single intense storm that entered doors, garages and low openings across Collierville and Shelby County.
Slab Edge and Crawl Space Moisture
Finding and drying water that reaches the slab edge, the raised floor or the crawl space after storms, floods and pipe leaks across Collierville and Shelby County.
Garage and Appliance Leak Damage
Stopping and drying water from garage supply lines, water heaters, washers and dishwashers across Collierville and Shelby County.
Attic and Ceiling Leak Damage
Tracing and drying water that came through the roof, the attic or an upstairs line and showed as a stain on the ceiling below, across Collierville and Shelby County.
Mold Control in Warm Weather
Checking, containing and cleaning mold that grows on wet framing, insulation and drywall during warm months across Collierville and Shelby County.
Floor Drying and Subfloor Readings
Deciding what dries in place and what must be removed for carpet, pad, wood and tile after flood, storm and pipe water across Collierville and Shelby County.
Concealed Slab Leak Search
Finding leaks that run under a slab, behind a wall or along a line inside the structure, across Collierville and Shelby County.
Framing and Wall Cavity Drying
Measured drying of studs, plates, subfloors and wall cavities after flood, storm and pipe water across Collierville and Shelby County.
Furniture Move-Out and Log
Moving, cleaning, logging and storing furniture and belongings from water-damaged rooms across Collierville and Shelby County.
Homeowner Claim File
Helping homeowners keep the photographs, readings and scope that a water claim depends on, across Collierville and Shelby County.
After-Hours Line and First Steps
The round-the-clock phone line for water damage across Collierville and Shelby County, with what to do while you wait for a crew.
Retail Bay Water Restoration
Drying, cleaning and documenting water damage to commercial bays, storage rooms and shared spaces across Collierville and Shelby County.
Wall Cut and Repair Handoff
Cutting out wet drywall and insulation, drying the cavity and passing the moisture record to the repair trade across Collierville and Shelby County.
Drain Backup Response
Removing and disinfecting water that backed up through floor drains and fixtures during heavy rain across Collierville and Shelby County.
Water Heater Failure Damage
Stopping, extracting and drying water from a failed tank, a leaking fitting or a relief valve that released hot water across Collierville and Shelby County.
Why homeowners call us
Why Collierville Water Damage Restoration
Answered at any hour
Storms and freezes do not keep office hours. The line is answered 24/7, and a crew is sent as soon as one is free. No arrival time is promised, because an honest one cannot be given over the phone.
Measured, not judged by feel
A dry-looking floor can be wet inside the framing. The drying is set against readings in the subfloor and the wall cavities, logged each day and released only at standard.
Written for river and storm water
River water leaves silt and a tide line that shows how far it went. Porous material that stood in it is usually removed, and the list of what came out is written down.
A record the insurer can read
Photographs, readings, a written scope and a removal list go to the homeowner from the first visit, and to the repair trade where it is needed.
Winter work included
Split lines, boil-water notices and the thaw that follows a hard freeze are part of the same service. The crew checks the walls and ceilings on the first mild day as well as the rooms that are obviously wet.
Clear about who does what
This line takes the call and an independent local company does the work. Each part of the job, the drying, the repair and the claim, is named in the scope.
How it works
From phone call to fixed, in four steps
Make the place safe
Keep out of standing water near outlets, cords and the panel. If the panel is wet, leave it alone and say so when you call.
Call and give the basics
Say which room the water is in, where it came from if you know, and whether it is still coming in. The line answers at any hour.
A crew is sent
The nearest independent local company with a free crew is sent. It stops the source, pumps the standing water and measures the wet area.
Dry, record and hand over
The structure is dried to readings, the log is kept each day and the record goes to you and the repair trade when the readings are at standard.
What does a river overflow do to a house on the low ground?
It fills the lower rooms from outside, leaves silt and soaks the subfloor and the bottom of the walls. The water that stands longest does the most damage, and the drying takes longer than the visible clean-up suggests.
The Wolf River overflows its banks across the flats, and its gauge at the city records flood impacts at stated stages. Garages and ground-floor rooms on the low ground take the water first, and the subfloor and walls hold it for days after the river falls.
Once the water goes down the ground stays saturated, and it can keep feeding water into the lower rooms. The drying is checked against that pattern, not just the first pump-out.
- A tide line on the walls that shows how deep the water stood
- Silt in the corners, under the cabinets and on the garage floor
- Carpet pad and lower drywall that must come out
- Framing and subfloor that need readings, not a fan
- A drying log that shows when the structure reached standard
What did the January 2024 freeze do to houses here?
The freeze cut pressure across the city and brought a boil-water notice to more than 600,000 people in the Memphis area. Lines split, and the restoration of pressure loosened some fittings that leaked afterward.
A split line in an outside wall or a garage can hold its water while frozen, then leak on the thaw, once the house warms and the ice melts. The first sign is often a damp patch at the base of the wall.
The first mild day after a freeze is the time to check the walls near the outside corners, the ceilings below the bathrooms and the access to the garage. Note the times of any notice with the first readings.
- Split lines found once the house warms
- Stains on upstairs ceilings after a thaw
- Loosened fittings after the pressure returned
- Damp at the base of walls near outside corners
What should a homeowner keep for the claim?
Keep the photographs of the water line and the damage, the time the water was found, the readings and the written scope. Those are the documents an insurer will ask for first.
A dated record made in the first hours is worth more than a perfect one written later. Note the weather, the times and what was in each room, even if you are not sure it matters yet.
A written complaint to the Tennessee Department of Commerce and Insurance is the next step if the insurer's answer does not explain its decision. The department assigns an investigator and can mediate.
- Photographs of each room with the water line visible
- The time the water was found and when it went down
- Readings and the daily drying log
- The written scope and the removal list
- Letters and calls with the insurer, dated
Which cause decides the first steps?
The cause tells a crew what to do first. A river overflow, a split line and a short downpour each follow a different sequence, and the scope lays out the sequence.
A short downpour enters through the garage door and the low windows, and the garage is the first room to show it. A split line starts at the wall or the floor where it leaks and works outward along the path of the water.
A river overflow starts from the outside and works in. The scope names the sequence and the materials, and the homeowner is asked to agree the removal before it happens.
- River overflow: from the outside in, lowest room first
- Downpour through openings: from the garage into the room beside it
- Split line: from the leak out along the path of the water
- Ceiling leak: from the top down through the insulation
Service areas
Serving Collierville and all of Shelby County
Collierville
ZIP 38017, 38027
Rossville
ZIP 38066
Eads
ZIP 38028
Memphis 38125
ZIP 38125
Cordova
ZIP 38016, 38018, 38088
Memphis 38141
ZIP 38141
Memphis 38119
ZIP 38119
Memphis 38115
ZIP 38115
Germantown
ZIP 38138, 38139, 38183
Memphis 38120
ZIP 38120
Memphis 38133
ZIP 38133
Memphis 38117
ZIP 38117
Memphis 38134
ZIP 38134
Memphis 38118
ZIP 38118
Oakland
ZIP 38060
Arlington
ZIP 38002
Brunswick
ZIP 38014
Memphis 38111
ZIP 38111
Memphis 38135
ZIP 38135
Memphis 38122
ZIP 38122
Moscow
ZIP 38057
Memphis 38114
ZIP 38114
Memphis 38132
ZIP 38132
Memphis 38131
ZIP 38131
Collierville, TN 38017 · 30 km service radiusCall (833) 490-5225
Not on the list?
We also cover many smaller communities across Shelby County. Check your ZIP.
Job stories
Typical jobs around Shelby County
A garage floods in a one-hour downpour and the water reaches the next room
- What homeowners notice
- A short, heavy storm sends water under the garage door. By the time the homeowner comes home, the garage floor is under water and a film of silt has reached the wall of the family room beside it.
- What we do
- The garage power is isolated and the standing water is pumped out. The path under the wall is traced with readings, the carpet pad in the family room is removed and the garage door threshold is noted for repair. The stored boxes are photographed and moved to a dry room.
- What to expect
- The garage and the family room reach standard over several days of checks. The entry point and the path go to the homeowner for the claim and for the threshold repair.
A line in an outside wall splits during a hard freeze and leaks on the thaw
- What homeowners notice
- After a night without heat during a hard freeze, a homeowner finds the kitchen floor wet on the first mild morning. The water runs from behind the base cabinet, and the wall beside the outside corner is soft at the bottom.
- What we do
- The main is closed and the lines are drained. The base cabinet is opened and the wet floor is extracted. The wall is opened where the readings are high and the cavity is dried. A licensed plumber repairs the split on a separate visit, and the crew records the path of the water.
- What to expect
- The wall cavity and the subfloor reach standard over several days, and the plumber's invoice and the drying log are kept together for the claim.
A supply fitting drips after the water was turned back on
- What homeowners notice
- After a citywide pressure change and a notice that was later lifted, a fitting under the bathroom sink begins to drip. The cabinet base is wet and the floor beneath has started to swell.
- What we do
- The times of the notice and the first tap opening are written down. The fitting is closed and the cabinet base is emptied. The wet floor is measured and dried, and the plumber replaces the fitting and tests the line at full pressure.
- What to expect
- The floor reaches standard over several days, and the notice, the times and the plumber's invoice go into the file for the insurer.
Still stuck? We pick up 24/7.
If it's an emergency, call now. For non-urgent water damage restoration, send the form and we'll call you back.
Guides
Answers before you call
What decides the cost of water damage restoration in Collierville
The cost of water damage restoration in Collierville is set by the scope: how much water came in, what kind it was, how long it stood, how much structure it reached and how much material must come out.
Boil notices and pipe damage: what to record and check in Collierville
A boil-water notice and a pressure loss are two separate problems that often arrive together.
The January freeze and the thaw: what a Collierville home should check
The January 2024 winter storm brought a hard freeze to the Memphis area, a citywide pressure loss and a boil-water notice.
FAQ
Frequently asked questions
Is someone answering the phone right now?
The line is answered 24 hours a day, every day, including holidays. A person answers, takes the details and gives the first steps.
How soon will a crew arrive?
A crew is sent as soon as one is free. In a storm or a freeze the wait can be longer, and no arrival time is promised over the phone.
Do you serve the towns around the city?
Yes. The service covers the city and the towns around it, and the crew sent depends on which is free and nearest.
Will my insurance pay for river water?
Many standard policies exclude flood water from rivers, and flood cover is often separate. Read the declarations and ask the insurer in writing.
What does this cost?
The price is explained on site and approved before work starts. No figure is published here, because the scope decides the cost.
Who does the work?
The independent local company that the line sends out does the physical work. The disclaimer and the about page explain that arrangement in full.